Refund Policy
Refund Policy
Effective Date: May 26, 2025
At ScaleTop Solutions, we strive to provide high-quality services that deliver measurable value to our clients. Please read our Refund Policy carefully before engaging our services.
1. General Policy
Due to the nature of our business and the customization involved in our services, all sales are final. We do not offer refunds once services have been initiated, delivered, or completed.
2. Exceptions
Refunds may be considered under the following exceptional circumstances, at our sole discretion:
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Duplicate Payments: If you are accidentally charged more than once for the same service.
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Service Not Rendered: If you paid for a service that was never started and you wish to cancel before any work begins.
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Technical Issues or Errors on Our End: If we are unable to deliver services due to internal errors or system failures.
To request a refund under one of these exceptions, please contact us within 7 business days of the payment date.
3. Partial Refunds
In rare cases where a refund is granted after partial delivery of services, the refund amount will be pro-rated based on the work already completed and any associated costs.
4. How to Request a Refund
To request a refund, email us at elifair@scaletopsolutions.com with:
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Your full name and company name
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Payment details (amount, date, and method)
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Reason for the refund request
We will review your request and respond within 5–7 business days.
5. Chargebacks
Initiating a chargeback without first contacting us may result in suspension or termination of your access to our services. We encourage clients to reach out directly with any billing concerns so we can resolve them promptly.
6. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact:
📧 Email: elifair@scaletopsolutions.com
🌐 Website: www.scaletopsolutions.com